NuxaPrivacy statement
Last updated: 4 November 2026
The short version
NuxaTV stores your player configuration on your device and processes account, device and backup data when you use the associated cloud features. We do not sell personal data.
Who we are
NuxaTV is developed by AC Engineering (Netherlands). Questions about privacy: [email protected].
What we process, and why
- Without an account: your playlist and playback requests are sent to the source you configure. Source addresses and viewing history are stored on your device unless you use an applicable cloud feature.
- Account (optional): your email address, authentication data and account identifier, used to sign you in and manage your licence — legal basis: performance of the agreement (Art. 6(1)(b) GDPR).
- Cloud backups (Pro): when you use cloud backup, source configuration, settings and viewing data are stored in an encrypted backup for restoration.
- Device sign-in: when you sign in on a TV with a QR code, the TV name and a one-time code are processed to complete that sign-in. Codes expire after a few minutes.
- Purchases: The relevant store processes store payments. When web checkout is enabled, Mollie will process website payments. We process order and payment identifiers, amount, status and licence details. Card details entered at checkout are handled by the payment provider.
- Server logs: our hosting provider briefly logs technical request data (IP address, timestamp) for security and reliability purposes.
What we never do
- No ads and no advertising trackers in the app or on this website.
- No selling or renting of personal data. Service providers receive data needed to deliver hosting, sign-in, payments and other requested services.
- No analysis of what you watch. Viewing progress is stored for you, not for us.
Where your data lives
The NuxaTV database is hosted in an EU region. Other providers involved in hosting, sign-in, metadata or payments may process data under their applicable terms and privacy notices.
Retention
- Local app data: as long as you keep the app installed; you can delete it anytime in the app.
- Account and backup data: while the account and data are needed for the requested service. Payment and security records may be retained for legal and fraud-prevention purposes.
- Device pairing codes expire shortly after issuance. Sign-in sessions can persist until you sign out or the session expires.
- Audit records are used for security and administration.
Your rights
You have the right to access, correct, export and delete your personal data, and to object to or limit processing. Use the contact address above to make a request, including deletion of your account and associated data. You may also lodge a complaint with your data protection authority.
Security
All traffic is HTTPS/TLS. Passwords are stored as salted hashes, never in plain text. Backups that contain account data are always encrypted. Cloud access is restricted by account permissions. Authorised administrators can access records needed for support and security.
Children
NuxaTV is not intended for children under 16 without supervision. We do not knowingly collect data from children; a parental PIN feature exists for families using the app together.
Changes
If this statement changes materially, we announce it in the app and on this page with a new date.